Occupancy Index - June 1, 2025

Average weekly - 78%

Peak Day - Wednesday 87%

Low Day - Friday 52%

The index is beginning to show signs of levelling in the last 3 months. Ridership on the downtown subway line 1, is also showing signs of leveling off. While ridership elsewhere is almost back to pre-COVID use. More importantly, time spend in the office during the workday has become more irregular. People are either coming in off or leaving during nontraditional peak traffic hours. The old 9-to-5 norm is clearly changing as a result of flexible time in the office. This is leading to new peak times for auto traffic and subway use.

Hotly debated in recent articles of interest and interviews is the changing approach to remote work in highly competitive financial services sector in urban markets like New York, London, Paris, San Francisco and Toronto especially amongst new workers in the workplace. Expect this trend to heighten as CEOs demand more in-office work putting pressure on more established workers.

Early June data continues to see a leveling off of in-office work.

Your SRRA Team,

Links to Articles of Interest

Canadian Tire and Oxford/OMERS Investment Signals Support for Centrally-Located Offices

Retrofitting existing office space is worthy of a $200M investment, according to Blake Hutchison, president and CEO, OMERS. “This Canadian-led partnership includes a 550,000 square foot, 20-year office lease with CTC, demonstrates the enduring appeal of centrally located, transit-connected workplaces and representing a major investment in Toronto's urban core,” said Hutchison. The redevelopment of 2180 and 2200 Yonge Street represents a combined investment of over $200 million by Canada Square co-owners Oxford and CT REIT. “The two office towers will be retrofitted to deliver 680,000 square feet of highly functional and modernized office space, over 80% of which will be anchored by CTC. Having operated its head office at Canada Square for over 50 years, CTC is also investing to build a next-generation headquarters for thousands of employees,” said Canadian Tire’s president.

Read Article Here.

The Debate Continues: Buyer’s Remorse for Hybrid Work Conditions?

The results of an in-depth survey probing the effectiveness of hybrid work arrangements concludes that the “new normal” isn’t working for many employees and their employers. But many companies that would like to revert to a previous normal where people actually came to work in an office no longer have that option, having let their offices go in the rush to go fully remote. Readers of this space will have seen many swings of the pendulum since March 2020. If, however, you are willing to devote ten minutes to consume yet another article on the topic, we recommend that this could be time well spent. New hires suffer. Collaboration and learning levels drop. Meetings are less effective. The wrong people get promoted. Culture deteriorates. Loyalty/commitment to the firm weakens. People remain socially isolated. The list goes on: but the article also suggests short-term fixes until you can find new office space.

Read Article Here.

Scotiabank the Latest to Bring Workers Back Four Days a Week

For employees in the Greater Toronto Area, the call to return to the office for four days most likely was no surprise. “We know having our teams working together in-person has many benefits — greater collaboration, higher engagement, more career development opportunities and a stronger culture and sense of belonging,” said spokesperson Katie Raskina, in an emailed statement to Benefits Canada.

Read Article Here..

But Consultant Warns that Banks First Need to Re-Establish Quality Office Space

From the desk of someone who knows what he is talking about comes a hard-hitting memo to banker C-Suites. If you’re serious about wanting staff back in the office, ditch hoteling and start creating places people actually want to gather in. “Effective communication is crucial to execution, sustaining a positive work culture and stamping out toxic work behaviours that undercut performance,” suggests the Globe’s columnist – who also happens to be a regulatory compliance consultant and banking historian. He bolsters his own views with reference to a peer-reviewed Harvard study showing a significant drop in productivity linked to hybrid and remote work.

Read Article Here..

Toronto Still Struggling to Make Sense of Employment Lands Conflicts

Advocates for creating affordable housing are storming the procedural barricades, where planners constrained with having to defend policies designed to protect employment lands are increasingly finding their backs against the wall. The latest dispute involves a project proposed for Etobicoke but is complicated by shifting requirements imposed by the province as well as dealing with legacy issues that defined “employment lands” very broadly to include large format retail. A city statement provides an insight into the dilemma. “City Planning balances the provincial direction to protect economically vital employment areas with the City’s housing objectives,” the statement said. “Over the last few years ... staff reviewed over 150 requests for conversion on employment lands and recommended 64 conversions to allow residential uses to Council, which typically have affordable housing requirements.”

Read Article Here.

JP Morgan Confesses to Have Underestimated Its Need for Office Space by 7000 desks

Good news for Canary Wharf: After years of cutting back, the banking behemoth is set to commit to a large swath of new space in one of London’s premier locations.

Read Article Here.

We-Work – a Phoenix Among Real Estate Plays Rises from the Ashes

Two years after its latest flirtation with bankruptcy. We-Work is once again adding locations throughout North America, including Canada. Dubbed the “brand that refused to die,” We-Work is gaining traction as an alternative for companies unwilling to invest in their own real estate.

Read Article Here.

“The Occupancy Index is supported by the City of Toronto, Downtown Yonge BIA, and Downtown West BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at idobson@srraresearch.org,”

Occupancy Index - May 15, 2025

Average weekly - 79%

Peak Day - Wednesday 89%

Low Day - Friday 55%

The ‘Articles of Interest’ section below provides examples of the continuing struggle by employers to reduce remote work and the impact of remote work on converting redundant class “C” office buildings. Repurposing outdated office structures is not new, however, the post COVID environment tends to attribute conversions to remote work. The Articles on this subject all involve buildings which were heading toward conversion before increase of remote work.

The Index at 79% of in-office work relative to pre-COVID levels is likely to remain at close to this number throughout the summer. Change in September, if it comes, will likely occur in companies who are substantially below this number currently. Stay tuned…

Your SRRA Team,

Links to Articles of Interest

RBC Sets Tougher Direction for Working in the Office – Minimum Four Days to be Required

Four days in the office will be the new standard for RBC employees, according to sources. Using now familiar code language to describe corporate unhappiness with not having staff visible to management, RBC is said to be changing the game post-Labour Day for employees, who have gotten comfortable working from home. “RBC is a relationship-driven bank and in person, human connection is core to our winning culture,” said a spokesperson. But it is no secret – especially for anyone who has been reading these links since the pandemic defined a new reality for the workplace – that CEO Dave McKay has been itching to make this move. Will other institutions follow RBC’s lead?

Read Article Here.

What Could Canada Learn from U.K. Experience with Office Conversions?

Just like Canada, the U.K. has a housing crisis, radical responses to which include building on the historic greenbelt around London. What is very different in the U.K., however, is the approach taken to converting redundant office buildings. A new CBRE report details plans for massive increases in the amount of square footage to be converted in London but also in university towns. The most common new uses are life sciences and educational spaces. Residential conversions are way down the list, and most of those are for student residences. Is this a pattern that Canada should pay attention to?

Read Article Here.

New Eglinton Avenue Condo Tower Replaces Aging 11-storey Office Building

Located mid-block on the north side of Eglinton between Yonge and Mt Pleasant, an area once planned as a growth centre, the building will provide 555 condos, more than half of which will be one-bedroom. Perhaps the recent Statscan finding that nearly 30 per cent of Canadian households are one-person households now was an influence on the unit mix?

Read Article Here.

U.S. Office Inventory to See More Demolition and Conversion Than New Construction

This could be one of those headlines that we will be remembering in years to come. For the first time this century, according to CBRE, the U.S. market is constructing less office space than is being lost to demolition and conversions. Think back to pre-COVID days, and you may recall that SRRA, with its unique proprietary inventory of the region’s office space, would frequently call attention to situations in Toronto where areas designated for growth were actually losing ground to the relentless move to redevelop lower-ranked office buildings for condos. The value of quality data has never been more important when it comes to spotting important trends.

Read Article Here.

New York to U.S. Government – Hands Off Funds Supporting Congestion Pricing

The latest round in the fight between New York and the White House over congestion pricing went to New York on points, with a court-ordered ban on attempts to scuttle the MTA’s approach to congestion pricing.

Read Article Here.

New Renter Survey Results Suggest “Smart” Amenities a Priority

Although the survey covers American renter perspectives, the findings could well be helpful for developers on this side of the border. Priority should be given to things that make places safer, more efficient and comfortable- A majority of prospective renters “now expect smart locks, thermostats, and security cameras as standard in a modern rental.” If amenities like pools and exercise facilities can be found in the neighbourhood, why clutter up the pro forma with things that people don’t really value? What would a comparable Canadian survey show? In Toronto, the list could include fewer parking spots or a willingness to pay more for energy efficiency.

Read Article Here.

Developers Roll the Dice for Apartments in New York’s Game of Real Estate Monopoly

For fans of the storied board game, Atlantic Avenue has a special connotation – especially for players who like stock up on mortgage-heavy real estate assets. A recent change of heart in Brooklyn zoning regulations is set to replace an entrenched but seedy commercial-industrial corridor with medium-density apartments. Could this influence thinking about replacing employment lands closer to home?

Read Article Here.

Major Office Tower at Times Square to be Converted to Residential

Taking advantage of the city’s ‘Office Conversion Accelerator’ fund, a million square foot office towner in one of the most visible locations in New York is to be converted to residential. This is seen less as an indictment of office market prospects and more as an example of the city’s real estate Monopoly games as growth shifts to other parts of Manhattan.

Read Article Here.

New York Decision to Invest a New Bus Terminal Decades in the Making

Any project with a price tag of $10B is bound to attract attention but in a city most often associated with commuter rail and subways, the role of buses is getting a fresh impetus. The current bus terminal has been called “the worst place on planet earth” but the introduction of smart new electric buses helped push support for the project over the finish line (or is that the starting line?).

Read Article Here.

Congestion solutions continue to be debated

Solutions to congestion are few and far between. John Lorinc that echoes proposals made by SRRA to take advantage of assets hiding in plain sight (like Quick Relief).

Read Article Here.

“The Occupancy Index is supported by the City of Toronto, Downtown Yonge BIA, and Downtown West BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at idobson@srraresearch.org,”